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The Great Concierge Debate: Digital or Personal?

When in Roam is still in its infancy: Its concierges currently provide just a couple itineraries a week, as well as answering a follow-up question should clients want their interaction to last a bit longer. (Anything beyond that will cost more; a contractor’s take is $12 per $29 itinerary.)

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Neptune Oyster in Boston has been a When in Roam recommendation.

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When in Roam

But in attempting to whisk her profession into the Digital Age, might Ms. Miller be inadvertently cannibalizing it, byte by byte?

“For the most part, we’re trying to reach users who don’t have access to a [physical] concierge,” she said. “This might be…


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