When in Roam is still in its infancy: Its concierges currently provide just a couple itineraries a week, as well as answering a follow-up question should clients want their interaction to last a bit longer. (Anything beyond that will cost more; a contractorâs take is $12 per $29 itinerary.)
But in attempting to whisk her profession into the Digital Age, might Ms. Miller be inadvertently cannibalizing it, byte by byte?
âFor the most part, weâre trying to reach users who donât have access to a [physical] concierge,â she said. âThis might be…